Think of the way a landslide occurs on a mountain. For thousands of years the mountain appears to be solid granite, then poof -- half of it crumbles, causing a lot of commotion, and in the worst case scenario, death and destruction. The mountain didn't fall spontaneously, though. Natural erosion and (in some cases) manmade forces chipped away at the structure for a long time. Each time a small piece falls away, the void that's left weakens the surrounding area, until cracks finally appear, the tipping point is reached, and the whole thing shatters.
Whether it's individual or societal, morality works the same way. Nobody wakes up one morning and says consciously, "I've decided to start a new life as a homophobe!" Or a racist, or a misogynist, or someone who denigrates retarded people.*** People adopt what they're exposed to frequently, and you don't have to weak-willed or highly impressionable to do it. Even the smartest people succumb to believing something is acceptable simply because so many other people feel the same way.
Need more examples? Go to any news story on Yahoo and read the comments. One story should be sufficient to find dozens of examples of public comments that would have appalled a newspaper reader in the 1980s or 1990s. Once the trolling momentum starts, it accelerates at a geometric pace, because each example validates the acceptability of the sentiment. This particular problem has become so rampant that many online news sources have simply disabled user comments altogether.
And that's why LuLaRoe's profit-protecting stance on the Budenbender's actions is inexcusable. By soft-shoeing the issue and excusing a gross display of insensitivity, LuLaRoe condones it. There's no neutral stance here; there is no context under which Budenbender's little act is acceptable -- except, apparently, if you're a LuLaRoe top seller.
Yes, everything you do or say matters. Whether reinforcing your own beliefs or contributing to others, intentional or not, every action contributes to the next, for better or for worse. And in an age when half the world witnesses your every action live and in person, your ability to have either a positive or negative impact on others is pretty damned strong.